Sales and Marketing Alignment is Critical for Virtual Selling Success

When the business world shifted from in-person to virtual this year, B2B sales changed too. Sellers went from being road warriors to working from home offices, using video-conference calls to engage prospects and close deals. Yet while our…

How to Build and Manage a Book Launch Team

Whew. The other day, I introduced my book, Surviving Death. The launch worked out, the book ended up being a # 1 New Release on Amazon, and it would not have actually been so effective without my book…

15 Productivity Tips to Help Small Business Entrepreneurs Succeed

Small-business owners tend to realize almost immediately how different their businesses are to run from large corporations. For success, a small business needs to adopt its own strategies that work with limited available resources. From figuring out how…

Jobs To Be Done

In this chapter, you’ll learn about these plays: How to create a jobs-driven roadmapUsing job stories to solve specific design problemsHow to architect the structure of a solutionTesting assumptions directed by JTBD A software company I once worked…

60+ Customer Service Terms to Know to Provide Better Support

Customer service has its own terminology consisting of numerous different terms old and brand-new. As customer care shifts to focus more on assistance and experience, the terms modifications and it is essential that you keep up to date…

The Pandemic is Motivating 96% of New Entrepreneurs in 2020

Ninety-six percent of new entrepreneurs say the pandemic is motivating or giving them the motivation they needed to start their own business. This positive statistic comes from Azlo, a banking platform for small business owners, freelancers, and entrepreneurs….

The Tour is coming, and nobody knows who is going to win it

AFP via Getty Images Or, notes from the rare day of peace in the compressed calendar… desk Goodness me, hasn’t there been a lot of cycling recently? With all due respect to the last day of the Tour…

Why Do Customers and Prospects Say No Even When They Mean Yes?

I want to start this by painting a picture. You walk into a store looking for a specific item. You aren’t sure where it would be, whether it’s in stock, or even if it’s necessarily the item you…

Exemplary Customer Experience Begins and Ends With Trust

When my child woman was born in 2015, we bought a popular wise sock to provide us comfort during the night while she slept. About 6 months after we started utilizing it, the battery began to breakdown. It…

Want to Increase Your Sales Results? Start a Conversation

I’’ m a reader. I like a terrific post including well composed, helpful insight. Here’’ s an example of a post that appeared on my LinkedIn feed today, 5 Things I Wish Someone Told Me Before I Became…